Portrait of Jovan Campbell smiling, wearing a navy shirt and a blue checked tie

People, process and technology. That is where I make an impact.

I am Jovan Campbell, a business analyst and UX designer. I spent more than ten years teaching Design Technology and IT, and before that I worked as a process improvement analyst. I am now bringing both sides of that experience into business analysis and UX design.

I like finding where a process or product breaks, working out what people actually need, and turning that into requirements and designs that a team can build and test.

How I work

  • Analytical

    I trace a problem back to its cause before I propose a fix, using process models, requirements and test cases to make it visible.

  • Collaborative

    I work with the people who own the process: workshops, user stories and UAT with a team of seven on the Radiant Solution CRM project.

  • User-focused

    I design for the person on the other end of the screen, like the traveller with minutes to find a platform in RailSmart.

My journey

  1. EDUCATION

    B.Ed in Industrial Technology

    University of Technology, Jamaica, with a minor in IT.

  2. BEFORE TEACHING

    Process improvement analyst

    My first work in analysis: looking at how a process runs and where it can improve.

  3. 10+ YEARS

    Teaching

    Design Technology, IT and Textiles at three schools in Jamaica and the UK, most recently Everest Community Academy in Basingstoke.

  4. 2023

    Business Analysis course

    Completed the Business Analysis Professional Certificate course.

  5. 2025 TO 2026

    Google UX Design Certificate

    Earned the Google UX Design Professional Certificate.

  6. NOW

    Moving into BA and UX

    Relocating to Greater Manchester and looking for business analyst and UX design roles.